Returns & Exchanges
At SHIRO, we want you to be completely satisfied with your beauty experience. If your purchase doesn't meet your expectations, we offer a hassle-free return policy for unused products within 30 days of delivery.
Initiate Your Request
Log into your SHIRO account and visit the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Pack Your Items
Carefully place the unused products in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship to SHIRO
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing