Frequently Asked Questions
Everything you need to know about your SHIRO beauty experience, from shipping to skincare rituals.
Are SHIRO products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All SHIRO products are 100% cruelty-free and we offer a wide range of vegan-friendly formulas. Please check individual product descriptions for specific ingredient lists.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for opened beauty products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin, you can return it for a full refund or exchange, even if it has been opened and gently used.
How can I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed with high-quality, non-irritating ingredients. However, we always recommend performing a patch test on a small area of skin before full application.